Return policy

Exchange or refund procedure (right of withdrawal)

the right of withdrawal is the right of the consumer to withdraw from the distance contract (the goods ordered by distance contract) without giving any reason that may be exercised within 14 days from the day of the delivery of the goods (if single item has been delivered) or the day of the final item (if several items are included in the order);
the consumer shall return the goods to the online store www.seven-seven.lv or the authorized representative of the online store www.seven-seven.lv without undue delay but no later than within 14 days after the consumer has submitted the withdrawal form to the online store www.seven-seven.lv or notified regarding the use of the rights of withdrawal. The deadline is deemed to be met if the goods are returned before the expiry of the 14 day period.
in the case of excising the right of withdrawal the consumer shall notify the online store www.seven-seven.lv (for example, by sending a letter to CARGO TRADE SIA, Rīga, Firsa Sadovņikova iela 21 – 90, LV-1003 or by electronic mail to info@seven-seven.lv, telephone: +37123227213), by submitting a withdrawal form or notification on the use of the right of withdrawal;
the period of withdrawal rights shall be deemed to be met if the consumer submits the withdrawal form or notification on the use of withdrawal rights to the online store www.seven-seven.lvv before the expiry of the withdrawal period. The consumer is obliged to prove the use of the right of withdrawal;
the online store www.seven-seven.lv shall reimburse the consumer without undue delay but no later than within 14 days after receiving the consumer’s notification regarding the withdrawal from the contract the amount paid including the shipping costs paid by the consumer. The online store www.seven-seven.lv shall reimburse the said amount by used in the same means of payment as used by the consumer except in cases where the consumer has expressly agreed to using a different means of payment and the consumer does not incur any fees for using such means of payment.
the consumer shall bear the direct costs of returning the goods except for cases where the online store www.seven-seven.lv has agreed to bear such expenses or has not informed the consumer that such costs shall be borne by the consumer.
during the withdrawal period the consumer may only use the goods as required for the testing of the goods (insofar as possible until the purchase of the goods at any store). For example, the consumer may become acquainted with a portable computer or mobile phone by checking its visual appearance and size, but without any manipulation, including but not limited to, activating the installed operating systems, removing protective plastic covers, inserting the SIM card and making calls, synchronizing data etc.
during the withdrawal period the consumer shall bear full responsibility of the goods and their quality.